Our Dental Hygiene Department provides for your preventative care and is highly capable in the treatment of periodontal disease and maintaining your oral health as well as current information, instruction and products for home care.
We utilize the latest sterilization procedures and we maintain the highest standards of quality in all aspects of your dental care.
Our Patients Expect from us:
- The highest degree of professional skill and ability
- A dedication to your oral health care
- The right treatment at the right time
- The highest effort to make your visit as comfortable as possible
- Fees that are fair and just for the services provided
- Filing of insurance forms and assistance in receiving your benefits
In return, we expect from our patients:
- Cooperation in making and keeping appointments
- A conscientious effort toward good oral hygiene
- Recall visits to maintain optimum oral health
- A definite arrangement of payment of fees at the time of service
In order for our relationship to be mutually satisfying and beneficial, we ask that any time you have a question or are dissatisfied with treatment, that you will discuss it with us promptly and openly. Lack of communication is the only obstacle in a professional relationship.
Insurance Policies
We are committed to providing you with the best possible care. If you have dental insurance, we can help you receive your maximum allowable benefits. In order to achieve these goals, we need your assistance and your understanding of our office procedures.
All services are billed to your account on the date performed. With root canal, crown and other procedures requiring multiple visits, fees are billed in full on the date begun. If prescription or laboratory products are ordered for you, i.e. crowns, bridges, dentures, etc., we require your portion paid in full before we place the order.
Fees incurred are considered payable on the day of service. We will submit your insurance claim for consideration on your behalf as a courtesy service. Payment of deductible and co-pay (your %) is due at each visit. We do not file medical claims. Statements are generated each month for any account with a balance, if claims are outstanding you will not receive a statement. Claims unpaid after forty (40) days will be automatically re-filed once. Any claim unpaid for sixty (60) days is due in full from the patient.
Balances aged over forty-five (45) days from service date will incur interest charges of 1.5 % per month (18% annual). We accept Cash, Check, MasterCard, Visa. If you require a payment plan it must be arranged with us prior to treatment. If governing factors find us in a position of receiving payments, they must be a) an agreed % of the balance; b) received on a consistent basis; and c) arrive in a timely manner. Continued services will not be offered to delinquent account holders. We understand financial emergencies come up but we must be notified of such before they become delinquent accounts.
We will gladly discuss your proposed treatment and answer any questions relating to your insurance. You must realize; however, that:
- Your insurance is a contract between you, your employer and the insurance company. We are not a party to that contract. Information that the insurance company needs to resolve your claim will be provided to the best of our ability. Although we do not accept an obligation to track plan limits and restrictions nor to accept responsibility to collect or negotiate settlement of insurance claims. We will assist you with your insurance settlement. Treatment is recommended based on your oral health needs rather than insurance plan restrictions.
- Our fees are considered to fall within the acceptable range by most insurance companies and therefore are covered to the maximum allowance determined by each carrier. Should your insurance company disallow our fees, you will remain responsible for the full fee. If you have questions regarding provider status please talk with Shirley.
- Not all services are a covered benefit in all contracts. To best understand your available benefits, we encourage you to read the contract provided or call your insurance carrier or employer. If you wish to learn how or if your services will be covered, we can file a predetermination of benefits claim. Let us know if you wish this done before starting treatment. Allow three to four weeks of additional time for carrier to respond to our request for information.
Appointments and Cancellations
Our staff makes every effort to verify appointments prior to the date of service. We request a 48-hour advance notification if an appointment needs to be changed or cancelled. We reserve the right to apply a short notice cancellation or failure to show charge up to half of the scheduled expected charges.
Please call 641-672-2579 to schedule your appointment today!
Office Hours
Monday, Tuesday – Thursday: 8 AM-1pm and 2pm – 5 PM
Wednesday 8AM-1PM
Friday: 8 AM – 12 PM
POLICIES
Missed Appointments
Appointment times are revised specifically for you. A 48-hour notice is required if you find it necessary to cancel. No charge will be made for rescheduling an appointment with 48-hours advance notice. A cancellation fee will be charged if adequate notice is not given. We offer a small number of 8AM and 4 PM appointments, which are popular and in demand. Should one of these appointments be cancelled with insufficient notice, you will not be offered another. As a courtesy, we will attempt to confirm appointment in advance.
HIPAA
We follow HIPAA privacy guidelines. Our written privacy policy is given to new patients and an additional copy may be requested or downloaded above at any time. If you have questions, please ask any team member.
Again, thank you for selecting us. If at any time you have questions regarding any treatment, fee or service, please discuss them with us promptly and frankly. We will make every effort to avoid a misunderstanding and to preserve a friendship.